Luxury Retail Assistant Manager — Client Experience & Sales

Socket.dev; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Comprehensive benefits package

401(k) with a company match

Commuter benefits

Sales bonus program

Job summary

TUMI is seeking a results-driven Assistant Manager to join our Retail team in a luxury environment. You will create a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate is passionate about luxury, travel, fashion, and lifestyle markets, with an entrepreneurial spirit and a focus on growth, training, and delivering world-class service.

Qualifications

• Experience in luxury retail environments preferred.
• Strong client service mindset with ability to build relationships.
• Track record of meeting or exceeding sales KPI targets.
• Ability to lead, coach, and develop store associates.

Responsibilities

• Meet and exceed individual and store sales goals and KPI metrics.
• Show initiative, plan and prioritize work, and drive change where needed.
• Train and develop team members with regular coaching and feedback.
• Recruit and network to maintain a strong bench of candidates.
• Communicate clearly with team and stakeholders, maintaining ethical conduct.

Skills

Luxury retail

Client service

Sales performance

Team leadership

Time management

Flexibility

Job description

TUMI is seeking a results-driven Assistant Manager to join our Retail team in a luxury environment. You will create a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate is passionate about luxury, travel, fashion, and lifestyle markets, with an entrepreneurial spirit and a focus on growth, training, and delivering world-class service.