Luxury Retail Assistant Manager: Elevate Client Experience

Samsonite; Allen (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program

Comprehensive benefits

Quarterly sales bonus

Job summary

TUMI is seeking an Assistant Manager for its Retail team. You will create a client experience that reflects our brand ethos while building lasting client relationships and driving sales through outstanding service.

Ideal candidates bring a passion for luxury lifestyle markets and a track record in achieving KPIs, with a readiness to lead by example in a fast-paced store environment. Growth opportunities and a strong team culture are emphasized.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Values a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
• Take pride in work and strives for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.

Skills

Client service

Sales performance

Time management

Leadership by example

Team collaboration

Flexibility/hours

Job description

TUMI is seeking an Assistant Manager for its Retail team. You will create a client experience that reflects our brand ethos while building lasting client relationships and driving sales through outstanding service.

Ideal candidates bring a passion for luxury lifestyle markets and a track record in achieving KPIs, with a readiness to lead by example in a fast-paced store environment. Growth opportunities and a strong team culture are emphasized.