Luxury Retail Assistant Manager — Client Experience Lead

TUMI; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical and Dental Insurance

Job summary

TUMI is seeking an Assistant Manager for our luxury retail team. You will lead client interactions and sales initiatives, building strong client relationships while upholding our brand ethos.

The role emphasizes service, training, and performance, with opportunities for growth as we enhance KPI performance and client engagement. The ideal candidate has passion for luxury travel fashion, strong sales history, and a collaborative, coachable approach.

Qualifications

• Experience delivering high levels of client service in luxury retail.
• Proven ability to meet sales goals and KPIs.
• Strong communication, leadership and teamwork skills.

Responsibilities

• Meet and exceed personal sales and KPI targets.
• Lead store tasks, plan, prioritize and drive change.
• Coach, train and develop store associates and support hiring.
• Maintain client relationships and ensure world-class service.
• Oversee visual merchandising and adherence to guidelines.

Skills

Client service

Sales targets

Communication

Leadership

Time management

Teamwork

Adaptability

Job description

TUMI is seeking an Assistant Manager for our luxury retail team. You will lead client interactions and sales initiatives, building strong client relationships while upholding our brand ethos.

The role emphasizes service, training, and performance, with opportunities for growth as we enhance KPI performance and client engagement. The ideal candidate has passion for luxury travel fashion, strong sales history, and a collaborative, coachable approach.