Luxury Retail ASM — SoHo Boutique Lead (Bonus)

Isabel Marant; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Employer Paid Life Insurance

STD and Employer Sponsored Life Ins.

401K

PTO Package

Pet Insurance

Uniform per season

Job summary

Isabel Marant's SoHo location is seeking a rock star Assistant Store Manager to support the Store Manager in daily operations and sales leadership. You will oversee the sales team, nurture client relationships, and implement sales strategies to drive the store's success.

You will lead, motivate, and train staff, participate in recruiting and onboarding, develop a CRM clienteling program, and ensure exceptional customer service in line with the brand's standards.

Qualifications

• 2+ years of experience in Luxury Retail Management at supervisor/asms level.
• Demonstrated expertise in customer service, including conflict resolution.
• Possess an established clientele book.
• Sales and customer service-oriented with a strong motivation to excel.
• Fashion-savvy with impeccable presentation and a pleasant personality.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Detail-oriented and enthusiastic with a collaborative mindset.

Responsibilities

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.
• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.
• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in the recruitment and training of Sales Advisors.
• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.
• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.
• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.
• Develop a stylist program to enhance consignment business.
• Handle customer complaints and after-sales issues with professionalism and efficiency.
• Conduct product knowledge training sessions for the team.
• Gather and relay product feedback from clients and team members.
• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.
• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.
• Adhere to and enforce brand procedures and policies at all times.

Skills

Luxury retail

Customer service

Clientele book

Sales orientation

Fashion savvy

Multitasking

Detail oriented

Job description

Isabel Marant's SoHo location is seeking a rock star Assistant Store Manager to support the Store Manager in daily operations and sales leadership. You will oversee the sales team, nurture client relationships, and implement sales strategies to drive the store's success.

You will lead, motivate, and train staff, participate in recruiting and onboarding, develop a CRM clienteling program, and ensure exceptional customer service in line with the brand's standards.