Luxury Store Lead — Clienteling & Team Growth (Soho)

LoveShackFancy; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

LoveShackFancy is seeking an Assistant Store Manager for the SoHo location to support the Store Manager in daily operations, drive sales, lead a high-performing team, and uphold exceptional customer service and visual standards.

You will participate in hiring, training, and coaching staff, manage client books and clienteling, and ensure loss control with a proactive, energetic, and collaborative work style.

Qualifications

• Minimum of three (3) years of experience in luxury retail management.
• Full understanding of specialty retail, including business development, visual merchandising and store operations.
• Computer skills to include operation of retail point of sale system, Word, Excel and email

Responsibilities

• Achieve and exceed individual productivity and sales goals.
• Assist in achieving and exceeding the store’s productivity and sales goals.
• Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff.
• Assist the store manager to recruit, train, motivate and retain quality sales associates.
• Assist the store manager in evaluation of individual associate’s performance to goals.
• Help maintain a high level of visual merchandising and housekeeping standards.
• Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory.
• Enforce the company policies and procedures.
• Client Book Management and Clienteling.

Skills

Luxury retail management

Store operations

Team leadership

Tools

POS system

MS Word

Excel

Job description

LoveShackFancy is seeking an Assistant Store Manager for the SoHo location to support the Store Manager in daily operations, drive sales, lead a high-performing team, and uphold exceptional customer service and visual standards.

You will participate in hiring, training, and coaching staff, manage client books and clienteling, and ensure loss control with a proactive, energetic, and collaborative work style.