Assistant Store Manager - SoHo

Isabel Marant; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Employer Paid Life Insurance

STD and Employer Sponsored Life Ins.

401K

PTO Package

Pet Insurance

Uniform per season

Job summary

Isabel Marant's SoHo location is seeking a rock star Assistant Store Manager to support the Store Manager in daily operations and sales leadership. You will oversee the sales team, nurture client relationships, and implement sales strategies to drive the store's success.

You will lead, motivate, and train staff, participate in recruiting and onboarding, develop a CRM clienteling program, and ensure exceptional customer service in line with the brand's standards.

Qualifications

• 2+ years of experience in Luxury Retail Management at supervisor/asms level.
• Demonstrated expertise in customer service, including conflict resolution.
• Possess an established clientele book.
• Sales and customer service-oriented with a strong motivation to excel.
• Fashion-savvy with impeccable presentation and a pleasant personality.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Detail-oriented and enthusiastic with a collaborative mindset.

Responsibilities

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.
• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.
• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.
• Participate in the recruitment and training of Sales Advisors.
• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.
• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.
• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.
• Develop a stylist program to enhance consignment business.
• Handle customer complaints and after-sales issues with professionalism and efficiency.
• Conduct product knowledge training sessions for the team.
• Gather and relay product feedback from clients and team members.
• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.
• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.
• Adhere to and enforce brand procedures and policies at all times.

Skills

Luxury retail

Customer service

Clientele book

Sales orientation

Fashion savvy

Multitasking

Detail oriented

Job description

Having founded her label in ’94, Isabel Marant instantly became renowned for her pioneering and cosmopolitan spirit bringing self-affirmation and feel good effect to her dégaine...

We run on desire. To see, to scent, to feel it all. We overflow with life, so we overflow norms. The heady rhythm of life excites us, we have the inner fire. Inspired and obsessed, the tempo of our creativity is set. The right tracks bore us. The Expected bothers us. So we disrupt, masterfully, the wardrobe. Our indiscipline cuts the pure lines of our cult looks. Our desires sculpt the fetishes we exhibit whenever we feel like it. Our fashion is a celebration. And we sit down at the table with the same jubilant pleasure. Our fashion is an ode to the sublime disorder of life.

A DISORDER NAMED DESIRE.

Our SoHo location is seeking a rock star Assistant Store Manager!

Job Summary:

As the Assistant Store Manager at Isabel Marant's SoHo location, you will play a pivotal role in supporting the Store Manager + boutique in all aspects of daily operations and sales management. From overseeing the sales team to maintaining client relationships and implementing sales strategies, you'll be instrumental in driving the store's success.

Responsibilities:

• Collaborate with the Store Manager to oversee daily operations including opening/closing procedures, meeting sales targets, generating weekly reports, and conducting team meetings.


• Assist in leading, motivating, and directing the sales team to achieve overall sales objectives.


• Partner with the Store Manager in recruiting, interviewing, onboarding, and retaining top talent.


• Participate in the recruitment and training of Sales Advisors.


• Develop and implement a CRM clienteling strategy in alignment with business goals, in collaboration with the Store Manager.


• Create and execute sales strategies, utilizing KPIs and growth initiatives across all product categories, while effectively communicating goals to the team and monitoring store performance.


• Cultivate and maintain strong client relationships, meeting individual sales targets and managing client books.


• Develop a stylist program to enhance consignment business.


• Handle customer complaints and after-sales issues with professionalism and efficiency.


• Conduct product knowledge training sessions for the team.


• Gather and relay product feedback from clients and team members.


• Assist in maintaining visual merchandising guidelines, leading VM rotations, and providing VM reporting.


• Uphold the brand's high standards of customer service and effectively communicate the brand's aesthetic.


• Adhere to and enforce brand procedures and policies at all times.

Requirements:

• 2+ years of experience in Luxury Retail Management at the supervisor and/or ASM level.


• Demonstrated expertise in customer service, including conflict resolution.


• Possess an established clientele book.


• Sales and customer service-oriented with a strong motivation to excel.


• Fashion-savvy with impeccable presentation and a pleasant personality.


• Ability to thrive in a fast-paced environment and multitask effectively.


• Detail-oriented and enthusiastic with a collaborative mindset.

Compensation:

Competitive base pay + bi-annual bonus that is based on individual objective and store goal.

• Medical


• Vision


• Employer Paid Life Insurance


• STD and Employer Sponsored Life Insurance


• 401K


• PTO Package (Vacation, Personal, Sick)


• Pet Insurance


• Uniform upon guideline per season (2 semester a year)

Isabel Marant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.