Luxury Restaurant Supervisor - Guest Experience Leader

The-Townsend-Hotel; Birmingham (MI); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Success Coach every Thursday

Fifty percent off your restaurant bill

401 (k)

Discounted Bus Passes

PTO Program

& so much more!

Résumé du poste

The Townsend Hotel in Birmingham, MI is seeking a Restaurant Supervisor to support daily restaurant operations and deliver a luxurious dining experience aligned with upscale hotel standards. This hands-on leader will drive service excellence on the floor and partner with restaurant leadership, culinary, bar, and in-room dining teams to foster accountability and guest satisfaction.

Lead by example, coach teammates, and ensure staffing, service flow, and guest recovery are handled proactively.

Qualifications

• Previous experience in restaurant supervision, hospitality leadership, or upscale food and beverage operations preferred.
• Demonstrated ability to lead a team in a fast-paced, guest-focused environment.
• Strong interpersonal, communication, organization, and problem-solving skills.
• Excellent judgment and the ability to make sound operational decisions independently.
• A strong understanding of fine dining or upscale casual service standards, restaurant operations, and guest recovery.
• Working knowledge of POS systems, reservations platforms, and standard restaurant operating procedures.
• Ability to maintain professionalism, composure, and attention to detail during high-volume service.
• Flexible availability, including weekends, holidays, and varying shifts, as business needs require.
• Relevant food safety and alcohol service certifications as required by applicable law and hotel policy.

Responsabilités

• Lead service excellence and maintain luxury dining standards.
• Coach and develop front-of-house team while managing daily operations.
• Communicate VIP arrivals, celebrations, dietary restrictions, and guest preferences to teams.
• Collaborate with culinary leadership to address execution issues and dietary requirements.
• Support menu launches, seasonal offerings, and promotional initiatives.
• Oversee opening, service, and closing procedures for operational readiness.
• Monitor reservations, walk-ins, and floor coverage to ensure efficiency.

Connaissances

Restaurant supervision

Hospitality leadership

Guest-focused

Communication

Judgment

Upscale service

POS knowledge

Professionalism

Flexibility

Outils

POS systems

Description du poste

The Townsend Hotel in Birmingham, MI is seeking a Restaurant Supervisor to support daily restaurant operations and deliver a luxurious dining experience aligned with upscale hotel standards. This hands-on leader will drive service excellence on the floor and partner with restaurant leadership, culinary, bar, and in-room dining teams to foster accountability and guest satisfaction.

Lead by example, coach teammates, and ensure staffing, service flow, and guest recovery are handled proactively.