Luxury Hotel F&B Operations Manager

The-Townsend-Hotel; Birmingham (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Success Coach every Thursday

50% off restaurant bill for up to six

401(k)

Discounted Bus Passes

PTO Program

and so much more!

Job summary

The Townsend Hotel in Birmingham, MI is seeking a Food & Beverage Manager to lead the daily operations of our restaurants, bars, lounges, and in-room dining, ensuring exceptional service and luxury standards. You will drive revenue, control costs, and guide a high-performing F&B team in a luxury hotel setting.

This role requires strong leadership, staff development, and collaboration with culinary and hotel leadership to maintain service excellence.

Qualifications

• 2+ years progressive experience in a luxury hotel or restaurant F&B operation with management experience.
• Familiarity with Forbes Travel Guide standards.

Responsibilities

• Oversee daily operations of hotel restaurants, bars, lounges, and in-room dining.
• Ensure consistently exceptional service and personalized guest experiences.
• Maintain luxury hospitality standards for service, presentation, cleanliness, and product quality.
• Recruit, train, coach, and develop F&B team members.
• Manage daily staffing, scheduling, labor productivity, and payroll.
• Monitor departmental revenue, expenses, labor costs, food costs, and beverage costs.
• Assist with preparation and management of annual budgets and financial forecasts.
• Develop strategies to increase outlet revenue, average check, guest spending, and profitability.
• Monitor inventory levels and control food, beverage, and operating supply costs.
• Work closely with the Executive Chef on menus, food quality, pricing, promotions, and service execution.
• Maintain strong relationships with suppliers and ensure proper purchasing and receiving procedures.
• Conduct regular outlet inspections to ensure operational and service standards are consistently met.
• Address guest feedback and resolve service issues promptly and professionally.
• Monitor guest satisfaction scores, reviews, and service trends and implement improvements.
• Ensure compliance with health, sanitation, safety, alcohol-service, and hotel standards.
• Coordinate with Front Office, Housekeeping, Engineering, Sales, and other departments as needed to support guest experience.
• Support VIP arrivals, special guests, and personalized dining experiences.
• Develop and implement F&B promotions and initiatives designed to increase revenue.
• Prepare and review operational reports and communicate performance results to hotel leadership.
• Maintain a professional, polished, and service-focused environment throughout all F&B outlets.
• Foster a culture of teamwork, accountability, employee engagement, and genuine hospitality.

Skills

Leadership

Guest relations

Food safety

Communication

Time management

Education

High school or equivalent education

Bachelor’s Degree preferred

Tools

Silverware POS

Tock

Open Table

Job description

The Townsend Hotel in Birmingham, MI is seeking a Food & Beverage Manager to lead the daily operations of our restaurants, bars, lounges, and in-room dining, ensuring exceptional service and luxury standards. You will drive revenue, control costs, and guide a high-performing F&B team in a luxury hotel setting.

This role requires strong leadership, staff development, and collaboration with culinary and hotel leadership to maintain service excellence.