Luxury Resort PBX Agent & Guest Concierge

Wequassett; Harwich (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

Wequassett Resort & Golf Club in Harwich, MA is seeking a detail-oriented PBX Agent to serve as a vital communication hub for the resort. The role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

The position is full-time and on-site, with duties spanning answering calls, directing inquiries, and coordinating with multiple departments to ensure guest satisfaction. Previous luxury-hotel experience is preferred.

Qualifications

• Previous customer service experience preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Skills

Customer service

Verbal communication

Organizational skills

Job description

Wequassett Resort & Golf Club in Harwich, MA is seeking a detail-oriented PBX Agent to serve as a vital communication hub for the resort. The role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

The position is full-time and on-site, with duties spanning answering calls, directing inquiries, and coordinating with multiple departments to ensure guest satisfaction. Previous luxury-hotel experience is preferred.