2027 - PBX Agent/Telephone Operator (seasonal)

Wequassett Resort and Golf Club; Harwich (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Wequassett Resort and Golf Club seeks a detail-oriented PBX Agent to serve as a communication hub for Cape Cod’s Forbes Five-Star resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Responsibilities include answering calls, following Forbes-aligned verbiage, and documenting guest needs with timely follow-up. Experience in luxury hospitality is strongly preferred.

Qualifications

• Previous customer service experience preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Skills

Customer service

Communication skills

Attention to detail

Job description

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Position Summary

Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Key Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Qualifications

• Previous customer service experience strongly preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.