Luxury Resort PBX Agent: Guest Communications Hub

Wequassett Resort and Golf Club; Harwich (MA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Wequassett Resort and Golf Club seeks a detail-oriented PBX Agent to serve as a communication hub for Cape Cod’s Forbes Five-Star resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Responsibilities include answering calls, following Forbes-aligned verbiage, and documenting guest needs with timely follow-up. Experience in luxury hospitality is strongly preferred.

Qualifikationen

• Previous customer service experience preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Aufgaben

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Kenntnisse

Customer service

Communication skills

Attention to detail

Jobbeschreibung

Wequassett Resort and Golf Club seeks a detail-oriented PBX Agent to serve as a communication hub for Cape Cod’s Forbes Five-Star resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Responsibilities include answering calls, following Forbes-aligned verbiage, and documenting guest needs with timely follow-up. Experience in luxury hospitality is strongly preferred.