2027 - PBX Agent/Telephone Operator (seasonal)

Wequassett; Harwich (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

Wequassett Resort & Golf Club in Harwich, MA is seeking a detail-oriented PBX Agent to serve as a vital communication hub for the resort. The role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

The position is full-time and on-site, with duties spanning answering calls, directing inquiries, and coordinating with multiple departments to ensure guest satisfaction. Previous luxury-hotel experience is preferred.

Qualifications

• Previous customer service experience preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Skills

Customer service

Verbal communication

Organizational skills

Job description

Job Details

Locations

• Wequassett Resort & Golf Club
  2173 RT-28
  Harwich, MA 02645, USA
  
• On-site
• Rate : $18 USD per hour
• Pay or shift range:
  Not specified
• IT
• Full-Time
• Requisition #: PBXAG009543

Description

Position Summary
Cape Cod’s only double Forbes Five-Star resort is seeking a detail-oriented and service-focused PBX Agent to serve as a vital communication hub for the resort. This role requires impeccable telephone etiquette, clear communication, and the ability to handle guest requests with efficiency and warmth.

Key Responsibilities

• Answer and direct all incoming telephone calls promptly and professionally.
• Utilize approved verbiage and tone consistent with Forbes Five-Star and resort standards.
• Accurately process and document guest requests, ensuring timely follow-up and resolution.
• Maintain comprehensive knowledge of resort amenities, outlets, hours of operation, and services.
• Coordinate with Front Office, Concierge, and other departments to fulfill guest needs.
• Handle reservation inquiries graciously and efficiently, directing calls appropriately.
• Maintain detailed logs of special guest requests and service recovery efforts.
• Remain calm, courteous, and attentive during high-volume call periods.

Qualifications

• Previous customer service experience strongly preferred.
• Luxury hotel or resort experience preferred.
• Excellent verbal communication and organizational skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.