Guest Experience Supervisor - Luxury Resort

Auberge Collection; Stanly (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley seeks a Guest Services Supervisor to ensure exceptional guest experiences, oversee front desk operations, and train staff. You will monitor check-in/out, respond to inquiries, and maintain safety standards while delivering calm, professional service.

You will lead by example, balance guest needs with team development, and generate daily reports. This on-site role requires sharp communication, problem-solving, and a passion for hospitality that

Qualifications

• Excellent communication and problem-solving skills.
• Ability to train and supervise staff effectively.
• Adherence to safety standards and regulations.

Responsibilities

• Welcome guests and provide excellent customer service.
• Supervise front desk and guest service agents.
• Ensure timely and accurate check-in and check-out.
• Address inquiries and resolve guest complaints professionally.
• Train staff on company policies and procedures.
• Monitor reservations and room availability.
• Prepare daily reports and perform administrative tasks.
• Handle cash and credit card transactions and balance drawer.
• Foster a positive work environment and lead by example.

Skills

Customer service

Communication

Problem-solving

Leadership

Job description

Stanly Ranch, Auberge Collection in Napa Valley seeks a Guest Services Supervisor to ensure exceptional guest experiences, oversee front desk operations, and train staff. You will monitor check-in/out, respond to inquiries, and maintain safety standards while delivering calm, professional service.

You will lead by example, balance guest needs with team development, and generate daily reports. This on-site role requires sharp communication, problem-solving, and a passion for hospitality that