Ranch Concierge & Guest Services

Auberge

Napa, Northern (CA, KY)

Hybrid

USD 26,000 - 30,000

Full time

5 days ago

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Job summary

Stanly Ranch, Auberge Collection in Napa Valley is seeking a friendly Ranch Hand to create memorable first impressions for guests. You will assist with luggage, greet arrivals, arrange transportation, and support departures with warmth and efficiency.

You will coordinate with hotel departments to ensure smooth service, receive and deliver packages, and help guests enjoy local attractions. A minimum of one year in hospitality and a valid CA driver's license are required; weekend and holiday

Qualifications

A minimum of one-year experience in the hospitality industry.
Ability to work a flexible schedule, including weekends and holidays, according to department needs.
Valid CA Drivers License to operate a motor vehicle with proof of a clean DMV record.

Responsibilities

Assist guests with the transportation of luggage to and from their rooms, ensuring a seamless and efficient process.
Provide a warm and welcoming greeting to guests upon arrival, creating a positive first impression and offering assistance as needed.
Arrange for transportation services, such as taxis or shuttles, and provide information on local attractions, dining options, and other amenities.
Receive and deliver packages, mail, and other items for guests, ensuring secure and timely handling.
Act as a communication link between guests and various hotel departments, facilitating requests and ensuring effective coordination of services.