Luxury Resort GM: Guest Experience Leader

Auberge

Northern (KY)

Hybrid

USD 180,000 - 260,000

Full time

14 days+

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Job summary

Mayflower Inn & Spa, Auberge Collection is seeking a General Manager to lead all aspects of a premier luxury countryside retreat in New England, delivering extraordinary guest experiences while steering a high-performing team.

The role requires strong commercial acumen, experience managing luxury F&B, spa, wellness, and experiential programming, and the ability to partner with ownership and corporate leadership to uphold Auberge's standards and legacy.

Qualifications

Minimum 10 years of progressive luxury hospitality leadership experience, including executive General Manager roles.
Demonstrated success in managing luxury food & beverage, spa, wellness, and experiential programming.
Strong financial acumen with experience managing multimillion-dollar operating budgets and capital investments.
Exceptional communication, leadership, and relationship-building skills.

Responsibilities

Strategic Leadership: champion brand standards, develop annual strategic and business plans, and foster cross-department collaboration.
Guest Experience: create a culture of personalized, intuitive service and maintain high guest satisfaction metrics.
Operational Excellence: provide executive oversight for all departments and maintain luxury standards.
Financial Leadership: lead budgeting, forecasting, and long-term financial strategy.
Talent & Culture: build and mentor an exceptional leadership team, foster inclusive culture.
Sales, Marketing & Community Engagement: partner with Sales & Marketing to strengthen market positioning and develop relationships with partners.
Asset Stewardship: protect and enhance long-term property value and manage capital investments.