Luxury Resort GM: Guest Experience & Operations Leader

The Greystone Inn; Lake Toxaway (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

A premier lakeside luxury resort in North Carolina is seeking an experienced General Manager to oversee daily operations and deliver exceptional guest experiences. The role requires a strong hospitality leader dedicated to service excellence and team development. You will manage multiple departments, ensure operational performance, and foster a culture of accountability. The ideal candidate will have a proven track record in hospitality management and excellent communication skills, making this a fulfilling opportunity to lead a prestigious resort.

Qualifications

• Proven leadership experience in hospitality, hotel, or resort management.
• Strong operational and customer service background.
• Demonstrated ability to lead, motivate, and develop teams.

Responsibilities

• Provide leadership, direction, and support to department leaders.
• Oversee daily operations including front office, housekeeping, and guest services.
• Manage financial performance including budgeting and revenue optimization.

Skills

Leadership

Customer service

Team development

Operational management

Communication

Job description

A premier lakeside luxury resort in North Carolina is seeking an experienced General Manager to oversee daily operations and deliver exceptional guest experiences. The role requires a strong hospitality leader dedicated to service excellence and team development. You will manage multiple departments, ensure operational performance, and foster a culture of accountability. The ideal candidate will have a proven track record in hospitality management and excellent communication skills, making this a fulfilling opportunity to lead a prestigious resort.