Luxury Resort GM: Guest Experience & Operations

Water's Edge Resort and Spa; Westbrook (CT); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Group Life

Paid Time Off

401(k) with Employer Contribution

Employee Discounts

Employee Meals

Job summary

Water’s Edge Resort and Spa in Westbrook, CT seeks an accomplished General Manager to lead resort operations, inspire high-performing teams, and deliver exceptional guest experiences. The ideal candidate is a hands-on hospitality leader with a passion for luxury service, team development, and strong financial results.

Responsibilities include overseeing daily hotel operations, budgeting, marketing, and strategic planning while ensuring top-tier guest satisfaction and safety standards.

Qualifications

• 5+ years in full-service hotel operations management.
• Experience with budgeting, financial controls, and P&L management.
• Luxury/upscale resort experience preferred.
• Knowledge of hotel operations including marketing, housekeeping, and guest relations.
• Strong communication and organizational skills.

Responsibilities

• Oversee day-to-day operations of the hotel, ensuring all departments are functioning smoothly
• Set and implement policies and procedures for the hotel
• Monitor the quality of the hotel’s services and amenities, and initiate improvements as needed
• Develop and implement marketing strategies to promote the hotel and its services
• Support ownership with strategic planning, operational initiatives, projects, renovations, and property improvements
• Develop and monitor budgets, financial controls, and performance objectives
• Lead, train, and hold team members accountable while fostering a professional workplace
• Build strong relationships with Vacation Club Members and participate in HOA meetings
• Resolve customer concerns in a timely and professional manner
• Ensure compliance with health, safety, and security requirements
• Stay current on hospitality trends and identify opportunities to enhance the guest experience and property performance
• Support resort-wide events and operations as needed

Skills

Communication skills

Organizational skills

People management

Operational leadership

Education

Bachelor's degree in hospitality or related field

Tools

MS Excel

MS Word

Job description

Water’s Edge Resort and Spa in Westbrook, CT seeks an accomplished General Manager to lead resort operations, inspire high-performing teams, and deliver exceptional guest experiences. The ideal candidate is a hands-on hospitality leader with a passion for luxury service, team development, and strong financial results.

Responsibilities include overseeing daily hotel operations, budgeting, marketing, and strategic planning while ensuring top-tier guest satisfaction and safety standards.