General Manager

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 180,000 - 280,000; Full time

Job summary

Mayflower Inn & Spa, Auberge Collection, located in Washington, Connecticut, seeks a General Manager to lead the resort’s guest experience, operations, and strategic growth. The GM will unite luxury hospitality, wellness, culinary excellence, and local experiences, while guiding an engaged leadership team to deliver extraordinary service and financial results.

The role requires a decade of leadership within luxury hospitality, strong commercial acumen, and a commitment to Auberge’s values.

Qualifications

• Minimum 10 years of progressive luxury hospitality leadership experience, including executive GM roles.
• Proven ability to lead luxury F&B, spa, wellness, and experiential programming.
• Strong financial acumen with multimillion-dollar budgets and capital investments.
• Excellent communication, leadership, and relationship-building skills.
• Experience working with ownership groups and luxury brand organizations preferred.
• Bachelor's degree in Hospitality Management or related field; MBA preferred.

Responsibilities

• Lead strategic vision and annual business plans to drive sustainable growth.
• Ensure exceptional guest experiences and cultivate a high-performing team.
• Oversee Rooms, F&B, Spa, Sales & Marketing, Finance, Engineering, Talent & Culture, and Revenue Management.
• Maintain luxury standards, safety, cleanliness, and brand presentation.
• Develop relationships with ownership, corporate leadership, and community partners.
• Drive revenue growth across lodging, wellness, culinary experiences, retail, and group business.

Skills

Executive leadership

Luxury hospitality

Strategic planning

Financial acumen

Stakeholder relationships

Guest experience excellence

Education

Bachelor's degree in Hospitality Management

MBA preferred

Job description

Company Description

Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58-acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest’s personalized needs. Wellness amenities include The Retreat at Mayflower Inn, a 20,000 square-foot spa sanctuary featuring the Pool House with a greenhouse-style all-season pool, traditional hammam and a Biophilic Thermal Pool.

Company Description

Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58-acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest’s personalized needs. Wellness amenities include The Retreat at Mayflower Inn, a 20,000 square-foot spa sanctuary featuring the Pool House with a greenhouse-style all-season pool, traditional hammam and a Biophilic Thermal Pool.

Job Description

The General Manager serves as the visionary leader and ultimate steward of Mayflower Inn & Spa, responsible for delivering extraordinary guest experiences while cultivating an engaged, high-performing team and achieving exceptional financial results. As the leader of one of Auberge Collection's most iconic New England destinations, the General Manager brings together luxury hospitality, wellness, culinary excellence, and authentic local experiences to create unforgettable memories for every guest. This executive leads all aspects of resort operations, inspiring a culture rooted in Auberge's values of heartfelt hospitality, individuality, craftsmanship, and connection. The General Manager partners closely with corporate leadership to execute strategic initiatives while preserving the unique character and legacy of Mayflower Inn & Spa. The role also involves serving as the face of the property within the local community, fostering stakeholder relationships, and championing Mayflower Inn & Spa as a cultural and social anchor. The ideal candidate will embody the Auberge Collection ethos, with a polished presence, strong commercial acumen, and the ability to lead with integrity and charm.

Strategic Leadership

• Champion the vision, culture, and brand standards of Auberge Collection.
• Develop and execute annual strategic and business plans that drive sustainable growth and exceptional guest satisfaction.
• Position Mayflower Inn & Spa as the premier luxury countryside retreat in the Northeast through innovative programming, elevated service, and market leadership.
• Foster collaboration across all departments to ensure operational excellence and seamless guest experiences.
• Build strong relationships with ownership, corporate leadership, community partners, and key stakeholders.

Guest Experience

• Create a culture where personalized, intuitive service exceeds guest expectations.
• Ensure every touchpoint reflects the warmth, authenticity, and sophistication of the Auberge brand.
• Maintain industry-leading guest satisfaction, loyalty, and reputation metrics.
• Personally engage with guests, VIPs, and repeat visitors to cultivate meaningful relationships and lasting loyalty.

Operational Excellence

• Provide executive oversight for Rooms, Food & Beverage, Spa & Wellness, Sales & Marketing, Finance, Engineering, Talent & Culture and Revenue Management.
• Drive continuous improvement across all operational disciplines.
• Maintain the highest standards of quality, safety, cleanliness, and luxury presentation throughout the property.
• Ensure compliance with all company policies, brand standards, and regulatory requirements.

Financial Leadership

• Lead budgeting, forecasting, capital planning, and long-term financial strategy.
• Deliver revenue growth while optimizing profitability and controlling expenses.
• Analyze key business metrics and implement initiatives that improve performance across all revenue streams.
• Maximize opportunities in lodging, wellness, culinary experiences, retail, and group business.

Talent & Culture

• Build, mentor, and inspire an exceptional leadership team.
• Foster an inclusive culture that values collaboration, accountability, innovation, and personal growth.
• Champion employee engagement, recognition, learning, and succession planning.
• Attract and retain top hospitality talent through thoughtful leadership and career development.

Sales, Marketing & Community Engagement

• Partner with Sales & Marketing to strengthen market positioning and drive revenue.
• Represent Mayflower Inn & Spa within the luxury travel community and local region.
• Develop strategic relationships with travel advisors, corporate partners, and community organizations.
• Support innovative programming that celebrates the property's connection to wellness, culinary excellence, and New England heritage.

Asset Stewardship

• Protect and enhance the long-term value of the property.
• Partner with ownership and corporate teams on renovation projects, capital investments, and preventative maintenance initiatives.
• Ensure facilities consistently reflect Auberge's luxury standards.

Qualifications

• Minimum 10 years of progressive luxury hospitality leadership experience, including significant executive leadership as a General Manager within a luxury environment
• Demonstrated success managing luxury food and beverage, spa, wellness, and experiential programming.
• Strong financial acumen with experience managing multimillion-dollar operating budgets and capital investments.
• Proven ability to inspire teams and build a culture of service excellence.
• Exceptional communication, leadership, and relationship-building skills.
• Experience working with ownership groups and luxury brand organizations preferred.
• Ability to thrive in a dynamic, hands-on luxury resort environment.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com. Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge.

About The Friedkin Group

The Friedkin Group is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin Group portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.