Luxury Server: Guest Experience & Upsell Focus

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 16,531 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Tuition reimbursement

Employee assistance program

Career growth

Staff discounts

Job summary

Mayflower Inn & Spa, Auberge Collection seeks a Server to enhance the dining experience by taking orders, serving guests, and delivering items promptly. You will ensure guest satisfaction and uphold the Auberge Resorts Collection standards.

Candidates should have at least one year in foodservice, knowledge of food and wine, and flexibility for weekends/holidays. A luxury-property background and polished appearance are preferred.

Qualifications

• Minimum of one year experience in the foodservice/hospitality industry.
• Good knowledge of food and wine. Experience at a luxury hospitality property preferred.
• Must be of minimum age to serve alcohol.
• Superior professional appearance and manner, good character to work in a fast-paced team.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

• Facilitate the guest dining experience by taking orders, anticipating needs, and delivering all items efficiently.
• Relate with guests to ensure satisfaction with beverages and meals, maintaining a consistently heartfelt and high-quality service.
• Comply with Auberge Resorts Collection standards and make thoughtful suggestions for upselling unique menu items.
• Accurately and quickly take and place orders, input them into the POS system, and handle billing.
• Operate, maintain, and clean restaurant equipment and fittings.
• Ensure the restaurant/outlets are tidy, organized, and follow safe food handling procedures.

Skills

Food & beverage knowledge

Luxury hospitality experience

Customer service excellence

Job description

Mayflower Inn & Spa, Auberge Collection seeks a Server to enhance the dining experience by taking orders, serving guests, and delivering items promptly. You will ensure guest satisfaction and uphold the Auberge Resorts Collection standards.

Candidates should have at least one year in foodservice, knowledge of food and wine, and flexibility for weekends/holidays. A luxury-property background and polished appearance are preferred.