Luxury Resort Front Desk Lead — Guest Experience

Four Seasons; Kailua (HI); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Salary Range $65,000 - $79,000

On-site Physical Therapist

Gym access (24‑hour)

Holiday, Vacation & Sick pay

401K match

Laundered employee uniform

Free employee meals

Complimentary stays Worldwide

Training and Development Opportunities

Employee Recognition Programs

Job summary

Four Seasons Resort Hualalai in Hawaii is hiring a Resort Assistant Manager to lead Front Desk operations, enhance guest experiences, and ensure luxury service standards across the guest journey.

You will supervise shifts, mentor Front Desk staff, and coordinate arrivals/departures while collaborating with Housekeeping and Concierge to deliver seamless guest stays. A hospitality-focused background and proven leadership are essential.

Qualifications

• College degree or equivalent combination of education and experience.
• Minimum two years of hotel leadership or management experience.
• Strong understanding of luxury hospitality standards and guest service excellence.
• Knowledge of Front Desk operations, reservations systems, and hotel technology platforms.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Strong financial awareness and attention to detail.
• English fluency.

Responsibilities

• Lead and support Front Desk operations during assigned shifts.
• Welcome, register, and assist guests throughout their stay while ensuring personalized and memorable experiences.
• Coach, motivate, and provide guidance to Front Desk Receptionists and Rooms Controllers.
• Coordinate arrivals, departures, room assignments, and special guest requests.
• Review daily arrivals and ensure proper handling of VIP, return, and group guests.
• Resolve guest concerns with professionalism, empathy, and efficiency.
• Ensure compliance with financial, billing, cash handling, and credit procedures.
• Perform guest check-in and check-out transactions accurately and efficiently.
• Respond to guest inquiries regarding resort services, amenities, activities, and local recommendations.
• Utilize hotel systems to manage reservations, room blocking, reporting, and guest information.
• Act as a leader on duty, responding appropriately to emergency and safety situations when senior leaders are unavailable.
• Collaborate closely with Housekeeping, Concierge, Bell Services, Reservations, and other resort departments to ensure seamless guest experiences.

Skills

Front Office leadership

Guest service excellence

Luxury hospitality

Reservations systems

Hotel tech platforms

English fluency

Communication skills

Financial awareness

Calm under pressure

Education

College degree or equivalent

Tools

Front Desk software

Job description

Four Seasons Resort Hualalai in Hawaii is hiring a Resort Assistant Manager to lead Front Desk operations, enhance guest experiences, and ensure luxury service standards across the guest journey.

You will supervise shifts, mentor Front Desk staff, and coordinate arrivals/departures while collaborating with Housekeeping and Concierge to deliver seamless guest stays. A hospitality-focused background and proven leadership are essential.