Resort Front Office Manager on Duty

Four Seasons; Lanai City (HI); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Complimentary stays

Job summary

Four Seasons Resort Lanai seeks a Resort Assistant Manager to lead Front Office operations and uphold exceptional hospitality standards. The role drives seamless guest experiences, handles concerns, and collaborates with Transportation, Reservations, and other departments across the resort.

The ideal candidate has Front Office experience in luxury hospitality with supervisory exposure, and must have legal US work authorization.

Qualifications

• Prior Front Office experience in luxury hospitality.
• Supervisory experience preferred.
• Ability to stand for long shifts and lift up to 50 lbs.
• Legal work authorization in the United States.

Responsibilities

• Oversee daily Front Office operations as Manager on Duty, ensuring seamless guest arrivals, departures, billing, and service delivery.
• Lead front-of-house teams while supporting operational excellence and guest satisfaction.
• Coordinate with Transportation, Reservations, Lanai Air, and resort departments to ensure service quality.
• Address guest concerns with professionalism and efficiency.
• Support staffing and performance management for Front Office staff.
• Maintain compliance with financial, credit, and operational procedures.

Skills

Front Office experience

Supervisory experience

Job description

Four Seasons Resort Lanai seeks a Resort Assistant Manager to lead Front Office operations and uphold exceptional hospitality standards. The role drives seamless guest experiences, handles concerns, and collaborates with Transportation, Reservations, and other departments across the resort.

The ideal candidate has Front Office experience in luxury hospitality with supervisory exposure, and must have legal US work authorization.