Luxury Resort Concierge & Guest Experience

Kaiya-Beach-Resort; Rosemary Beach (FL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Kaiya Beach Resort is part of CoralTree Hospitality on Florida’s Emerald Coast. We seek a warm, personable Front Desk/Concierge assistant who thrives in a luxury resort setting, enjoys helping guests, and stays polished in appearance.

This role is hands-on, outdoors-friendly, and requires a proactive, guest-focused attitude to deliver memorable experiences across multiple areas. You will greet guests, assist with luggage, drive the club cart when needed, monitor public spaces, and support the

Formación

• Must be 21 years old or older.
• Previous hospitality or customer service experience preferred.
• Valid driver’s license and clean driving record required (for operating club cart).
• Ability to lift and transport luggage (up to 50 lbs) and stand for extended periods.
• Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks
• Friendly, courteous demeanor with strong communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Team-oriented with a proactive, hands-on approach to guest service.

Responsabilidades

• Greet guests with warmth and professionalism, creating an immediate sense of welcome.
• Assist guests with luggage during check-in and check-out, ensuring a smooth and courteous arrival and departure.
• Safely transport guests to and from the Beach House and other designated areas using the club cart.
• Monitor the KCR pool area regularly to ensure cleanliness, towel availability, and report any maintenance or guest needs.
• Maintain a presence in public areas.
• Provide assistance with deliveries, guest requests, and room amenities as directed by the Front Desk or Management.
• Manage, log, and deliver incoming guest and resident packages with care and accuracy.
• Maintain the cleanliness and organization of the bell area, carts, and guest pathways.
• Support the Concierge and Housekeeping teams with operational tasks as needed.
• Manage Alice and ileftmystuff.com lost and found protocols.
• Offer guests information about the property, amenities, and local area.
• Respond promptly and professionally to guest inquiries and service requests.
• Uphold safety standards and ensure guest comfort during all interactions.

Conocimientos

Guest service mindset

Communication skills

Teamwork

Flexible shifts

Physical stamina

Driver's license

Professional demeanor

Descripción del empleo

Kaiya Beach Resort is part of CoralTree Hospitality on Florida’s Emerald Coast. We seek a warm, personable Front Desk/Concierge assistant who thrives in a luxury resort setting, enjoys helping guests, and stays polished in appearance.

This role is hands-on, outdoors-friendly, and requires a proactive, guest-focused attitude to deliver memorable experiences across multiple areas. You will greet guests, assist with luggage, drive the club cart when needed, monitor public spaces, and support the