Premium Guest Concierge & Waterfront Services

CoralTree Hospitality Group; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

CoralTree Hospitality Group is seeking a friendly Concierge to join our guest services team. You will be a hands-on, guest-facing contributor delivering personalized service across hospitality, luggage handling, activities, and waterfront experiences, with a focus on safety and a seamless guest experience.

You will greet guests, assist with reservations, support boating and activities, and collaborate with housekeeping and other departments to maintain clean, welcoming spaces.

Qualifications

• Previous hospitality, concierge, housekeeping, or guest services experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and adapt in a fast-paced environment.
• Comfortable working outdoors and around water.
• Ability to lift and carry luggage and equipment as needed.
• Attention to detail and commitment to cleanliness and safety.
• Valid driver’s license; boating experience a plus but not required.
• Ability to stand, walk, lift, and bend for extended periods.
• Ability to lift up to approximately 50 lbs.
• Comfortable working in varying weather conditions.

Responsibilities

• Greet guests warmly and provide a high level of personalized service throughout their stay.
• Respond to guest inquiries and assist with making reservations for accommodations, on-site amenities and local experiences.
• Assist guests with requests, directions, schedules, reservations, and general inquiries.
• Anticipate guest needs and proactively resolve issues to ensure satisfaction.
• Maintain knowledge of on-site amenities, activities, and local attractions.
• Assist guests with luggage during arrival, departure, and room changes.
• Transport personal items safely and efficiently.
• Maintain storage areas in a clean and organized manner.
• Assist housekeeping team as needed during peak times or special situations.
• Help with light cleaning, room staging, linen transport, and restocking supplies.
• Ensure public and guest-facing areas remain clean, orderly, and welcoming.
• Communicate maintenance or cleanliness issues promptly.
• Support guest activities, including waterfront and recreational operations.
• Assist with boat-related duties such as preparing boats prior to guest trips, cleaning boats after use, and securing and covering boats when trips are completed.
• Serve as/ Support boat captains and activity leaders as directed.
• Follow all safety procedures related to boating and guest activities.
• Be flexible in assisting other departments as operational needs arise.
• Uphold safety standards and company policies at all times.
• Maintain a professional appearance and positive attitude.
• Contribute to a collaborative team environment.

Skills

Customer service

Communication skills

Multitasking

Outdoor work

Luggage handling

Job description

CoralTree Hospitality Group is seeking a friendly Concierge to join our guest services team. You will be a hands-on, guest-facing contributor delivering personalized service across hospitality, luggage handling, activities, and waterfront experiences, with a focus on safety and a seamless guest experience.

You will greet guests, assist with reservations, support boating and activities, and collaborate with housekeeping and other departments to maintain clean, welcoming spaces.