Resort Concierge & Guest Experience Pro

CoralTree Hospitality Group; Northern (KY); Hybride; USD 19 000 - 28 000; Plein temps

Résumé du poste

Kaiya, nestled on Florida’s Emerald Coast along 30A, is seeking a warm, personable Front Desk/Bell attendant to greet guests and support operations in a luxury resort environment. You will assist with luggage, transport guests via cart, monitor pool areas, and help Concierge and Housekeeping as needed.

Ideal candidates bring hospitality or customer-service experience, a friendly demeanor, and the stamina to work outdoors and flexible shifts, including weekends and holidays.

Qualifications

• Must be 21 years old or older.
• Previous hospitality or customer service experience preferred.
• Valid driver's license and clean driving record for operating club cart.
• Ability to lift and transport luggage up to 50 lbs and stand for extended periods.
• Friendly, courteous demeanor with strong communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Team-oriented with a proactive, hands-on approach to guest service.

Responsabilités

• Greet guests with genuine warmth and professionalism, creating an immediate sense of welcome
• Assist guests with luggage during check-in and check-out, ensuring a smooth and courteous arrival and departure.
• Safely transport guests to and from the Beach House and other designated areas using the club cart.
• Monitor the KCR pool area regularly to ensure cleanliness, towel availability, and report any maintenance or guest needs.
• Maintain a presence in public areas
• Provide assistance with deliveries, guest requests, and room amenities as directed by the Front Desk or Management.
• Manage, log, and deliver incoming guest and resident packages with care and accuracy
• Maintain the cleanliness and organization of the bell area, carts, and guest pathways.
• Support the Concierge and Housekeeping teams with operational tasks as needed.
• Manage Alice and ileftmystuff.com lost and found protocols
• Offer guests information about the property, amenities, and local area.
• Respond promptly and professionally to guest inquiries and service requests.
• Uphold safety standards and ensure guest comfort during all interactions.

Connaissances

Excellent communication

Guest service

Team player

Flexibility

Physical stamina

Description du poste

Kaiya, nestled on Florida’s Emerald Coast along 30A, is seeking a warm, personable Front Desk/Bell attendant to greet guests and support operations in a luxury resort environment. You will assist with luggage, transport guests via cart, monitor pool areas, and help Concierge and Housekeeping as needed.

Ideal candidates bring hospitality or customer-service experience, a friendly demeanor, and the stamina to work outdoors and flexible shifts, including weekends and holidays.