Signature Concierge

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent culture

Medical & Dental & Vision

EAP program

401K with match

PTO

Discounted stays

Tuition assistance

Growth opportunities

Job summary

Holiday Inn Club Vacations Incorporated in Las Vegas is seeking a Concierge/Guest Services professional responsible for the guest/owner experience from pre-arrival to departure, planning activities, and ensuring needs are met with proactive service.

The role requires fluent English, strong interpersonal and problem-solving skills, ability to multitask, and knowledge of Las Vegas area attractions. Prior resort front desk experience is preferred.

Qualifications

• Fluent English; bilingual is a plus.
• Strong interpersonal and problem-solving skills.
• Knowledge of Las Vegas area attractions and activities.
• Ability to follow prescribed procedures and guidelines.

Responsibilities

• Pre-arrival communication and coordination for guests/owners to provide and capture proper information to uphold standards for the best vacation experience.
• Plan activities and handle requests for the guests/owners in and around the resort.
• Ensure guests/owners' expectations are exceeded by providing memorable customer service with each guest interaction, involving resolving guest concerns with minimal management intervention.
• Coordinate with other intradepartmental areas for thorough communication on in-house guests and owners for ongoing needs and requests daily.
• Partner with other resort areas to assist guests and owners in providing the best quality of service.

Skills

Guest service

Communication

Problem solving

Teamwork

Multitasking

Attention to detail

English fluency

Bilingual (plus)

Tools

Computer literacy

Job description

This position will be responsible for assisting in the daily implementation of concierge-specific policies and procedures. This position is responsible for the guest/owner experience from pre-arrival communication until they leave the property at the end of their stay. This role will plan any activities that the guest/owner requests and make recommendations based on the preferences of the guests/owners, and will ensure the guests/owners have everything they need in their units, while proactively anticipating their needs so their expectations are exceeded throughout their entire stay. Responsible for creating customer delight in every interaction.

COMPANY BENEFITS:

• Excellent Company Culture
• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Growth Opportunities & Stability

ESSENTIAL DUTIES AND TASKS:

• Pre-arrival communication and coordination for guests/owners to provide and capture proper information to uphold standards for the best vacation experience.
• Plan activities and handle requests for the guests/owners in and around the resort.
• Ensure guests/owners' expectations are exceeded by providing memorable customer service with each guest interaction, involving resolving guest concerns with minimal management intervention.
• Coordinate with other intradepartmental areas for thorough communication on in-house guests and owners for ongoing needs and requests daily.
• Partner with other resort areas to assist guests and owners in providing the best quality of service.

QUALIFICATIONS:

• Ability to grasp and relay knowledge of the resort amenities and activities that occur.
• Must have a strong knowledge of the Las Vegas area and the attractions and activities that occur.
• Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
• Strong problem-solving skills and strong personal interaction skills.
• Ability to resolve adverse situations to guest satisfaction, limiting management involvement.
• Ability to receive negative/constructive comments from guests.
• Ability to book various reservations through approved vendors.
• Proficient computer literacy.
• Ability to review and talk about owner records.
• Ability to be self-directed.
• Skill in attention to detail and multitasking.
• Ability to work as part of a team.
• Must have strong verbal and written skills to communicate with the guests/owners.
• Must be fluent in English; bilingual is a plus.
• Previous Holiday Inn Club Vacations Front Desk or Resort Services experience preferred.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.