Guest Services Dispatcher – Luxury Resort PBX

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent company culture

401K with company match

Employee Assistance Program (EAP)

PTO

Discounted hotel stays & perks site

Tuition assistance

Growth opportunities & stability

Job summary

Holiday Inn Club Vacations Incorporated seeks a PBX Guest Services Agent at Desert Club Resort in Las Vegas to handle all guest information requests and distribute calls to appropriate departments. The role requires hospitality experience and superb communication skills to ensure timely responses and guest satisfaction.

You will maintain records, support front desk activities, and coordinate with multiple departments to resolve issues, while upholding service standards and a positive guest

Qualifications

• High School Diploma or GED or equivalent combination of training, education and experience.
• At least one year of experience in the Hospitality industry and/or Customer Service background within the guest services industry
• Ability to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.
• Excellent verbal and written communication skills. Fluent in the English language. Bilingual is a plus.
• Must be able to develop and maintain comprehensive knowledge of resort procedures and operations and ensure communication of relevant information as required.
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction.
• Must have demonstrated exceptional verbal and written communication skills
• Must demonstrate a commitment to the team.
• Must be able to multitask in a high-pressure environment.
• Must possess good computer, writing, and typing skills.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of company software applications.
• Basic knowledge of hardware and peripheral devices required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.

Responsibilities

• Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.
• Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services in Orlando as required.
• Follow up with owner, guest, and department concerns.
• Maintain complete records of guest-signed registration forms. Receive and log all incoming and outgoing mail and parcels for guests, owners, and other departments.
• Provide front desk support to the department.

Skills

Verbal and written communication

Telephone switchboard etiquette

Multitasking under pressure

Microsoft Office

Typing

Relationship building

Problem solving

Organizational skills

Bilingual abilities

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Resort/Company software

Job description

Holiday Inn Club Vacations Incorporated seeks a PBX Guest Services Agent at Desert Club Resort in Las Vegas to handle all guest information requests and distribute calls to appropriate departments. The role requires hospitality experience and superb communication skills to ensure timely responses and guest satisfaction.

You will maintain records, support front desk activities, and coordinate with multiple departments to resolve issues, while upholding service standards and a positive guest