Guest Services Concierge — Front Desk

Highgate; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Job summary

Holiday Inn Express Las Vegas, part of Highgate Hotels, seeks a Front Office Agent to deliver attentive service from check-in to checkout and maximize room occupancy. You’ll answer guest inquiries, manage reservations, and follow cash policies in a fast-paced hotel environment.

The role requires strong communication, multitasking, and a friendly demeanor; prior hospitality experience is preferred. This is a full-time, on-site position with a comprehensive benefits package.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Computer experience

Education

High School diploma or equivalent

College course work in related field helpful

Job description

Holiday Inn Express Las Vegas, part of Highgate Hotels, seeks a Front Office Agent to deliver attentive service from check-in to checkout and maximize room occupancy. You’ll answer guest inquiries, manage reservations, and follow cash policies in a fast-paced hotel environment.

The role requires strong communication, multitasking, and a friendly demeanor; prior hospitality experience is preferred. This is a full-time, on-site position with a comprehensive benefits package.