Luxury Residential Concierge: Resident Experience Lead

Worth Ross Management Company, Inc.; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability

Long term disability

Employee assistance program

Pet insurance

Retirement

Paid Time Off

Job summary

Worth Ross Management Company, Inc. is seeking a polished Concierge for our luxury multifamily community. You will welcome residents, guests and vendors, manage access, and handle daily requests with discretion and professionalism.

The role emphasizes privacy, exceptional service, and the ability to thrive in a fast-paced, high-touch environment. Weekend availability and flexible scheduling are required.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.
• Strong customer service, communication, discretion, and problem-solving skills.

Responsibilities

• Greet residents, guests and vendors with a warm, professional demeanor.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordinated access for vendors.
• Maintain confidentiality and protect resident privacy at all times.
• Respond to resident concerns and emergencies, escalating when needed.
• Log daily activity, packages, and deliveries in the system.
• Support resident relations with timely follow-up and issue resolution.

Skills

Customer service

Hospitality

Communication

Multitasking

Discretion

Attention to detail

Education

High school diploma

Tools

Email

Concierge software

Property management systems

Job description

Worth Ross Management Company, Inc. is seeking a polished Concierge for our luxury multifamily community. You will welcome residents, guests and vendors, manage access, and handle daily requests with discretion and professionalism.

The role emphasizes privacy, exceptional service, and the ability to thrive in a fast-paced, high-touch environment. Weekend availability and flexible scheduling are required.