Luxury Residential Concierge - Guest Experience & Security

Pistilli Management; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Pistilli Management seeks a dedicated concierge for a luxury residential building in New York City. The role emphasizes superior customer service, efficiency, and problem-solving in a fast-paced environment.

You will interact with residents and guests, know the building and area, monitor access and cameras, and coordinate maintenance and housekeeping issues while reporting to the property manager.

Responsibilities

• Interacts with residents and guests.
• Has in-depth knowledge of the building and area.
• Monitors and controls access to the property from the main entrance.
• Monitors security cameras frequently and reports any suspicious activity according to front desk procedures.
• Handles resident complaints and assists with problem-solving to the degree possible.
• Assists with timely resolution of housekeeping and maintenance issues.
• Processing incoming and outgoing packages on Building Link.
• Processing maintenance requests and incident reports on Building Link.
• Coordinates loading dock moving schedule for move-ins and move-outs.
• Prepares incident reports as needed.
• Reports to the property manager and/or head concierge any resident or guest dissatisfaction.
• Performs other administrative job-related duties as directed

Job description

Pistilli Management seeks a dedicated concierge for a luxury residential building in New York City. The role emphasizes superior customer service, efficiency, and problem-solving in a fast-paced environment.

You will interact with residents and guests, know the building and area, monitor access and cameras, and coordinate maintenance and housekeeping issues while reporting to the property manager.