Luxury Residential Concierge – PLG

Bushburg Properties Inc; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Bushburg Properties Inc. is seeking a polished Luxury Residential Concierge for our newly developed Brooklyn property. You will greet residents and guests, manage access, coordinate packages, and support operations to maintain a secure, welcoming lobby.

Ideal candidates bring hospitality experience in luxury settings, familiarity with BuildingLink/ManageGo/KeyLink, and strong communication skills. Multilingual abilities are a plus. High school diploma required; hospitality education is a plus.

Qualifications

• Experience in luxury residential or hotel/hospitality environments.
• Proficient with property management platforms.
• Strong communication and customer service skills.

Responsibilities

• Greet residents, guests and vendors warmly and professionally.
• Monitor lobby activity and control access for safety.
• Assist with packages, deliveries and service requests.
• Answer phones and provide building information/directions.
• Coordinate maintenance requests with the maintenance team.
• Keep lobby/concierge desk clean, organized and welcoming.
• Log visitors/contractors and monitor security cameras.
• Manage building keys and respond to emergencies.
• Support management with resident requests and day-to-day operations.

Skills

Hospitality

Customer service

Communication

Multilingual abilities

Education

High School Diploma

Hospitality education (preferred)

Tools

BuildingLink

ManageGo

KeyLink

Job description

Bushburg is seeking a polished, customer-focused Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This is a Local 621 union position. The ideal candidate will provide exceptional hospitality and personalized service to residents and guests while helping maintain a welcoming, secure, and professionally managed lobby environment.

Responsibilities

• Greet residents, guests, and vendors in a warm and professional manner.

• Monitor lobby activity and manage building access to ensure resident safety.

• Assist residents with packages, deliveries, and general service requests.

• Answer phone calls and provide building information or directions as needed.

• Coordinate maintenance requests and communicate with the maintenance team.

• Maintain a clean, organized lobby and concierge desk area.

• Log visitors and contractors and monitor security cameras for unusual activity.

• Track and manage building keys when required.

• Respond to emergencies following building procedures.

• Support management with resident requests and day-to-day operations.

Preferred Qualifications

• Experience working in a luxury residential building, hotel, or hospitality environment.

• Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.

• Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.

• Experience coordinating packages, vendor access, and resident service requests.

• Multilingual abilities are a plus.

Requirements

• High school diploma or equivalent required; hospitality or related education is a plus.

• Previous concierge, doorman, hospitality, or customer service experience preferred.

• Strong communication, interpersonal, and customer service skills.

• Ability to remain calm, professional, and solution-oriented in fast-paced environments.

• Basic understanding of building security protocols and emergency procedures.

• Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.

• Professional appearance, positive attitude, and strong attention to detail.

• Ability to stand for extended periods and assist with packages when needed.