Luxury Residence Concierge | Guest Experience & Security

Pistilli Management; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Pistilli Management is seeking a dedicated concierge for a luxury residential setting in New York. The role focuses on delivering superior customer service, managing time effectively, and resolving issues for residents and guests.

The position requires in-depth knowledge of the building, strong communication skills, and the ability to handle inquiries, complaints, and operational tasks with discretion and professionalism.

Qualifications

• Experience delivering high-end guest or resident services.
• Strong time management and multi-tasking abilities.
• Excellent problem-solving and communication skills.
• Ability to handle complaints professionally and discreetly.

Responsibilities

• Interacts with residents and guests.
• Has in-depth knowledge of the building and area.
• Monitors and controls access to the property from the main entrance.
• Monitors security cameras frequently and reports any suspicious activity according to front desk procedures.
• Handles resident complaints and assists with problem-solving to the degree possible.
• Assists with timely resolution of housekeeping and maintenance issues.
• Processing incoming and outgoing packages on building link.
• Processing maintenance requests and incident reports on Building Link.
• Coordinates loading dock moving schedule for move-ins and move-outs.
• Prepares incident reports as needed13.
• Report to the property manager and/or head concierge any resident or guest dissatisfaction.
• Performs other administrative job-related duties as directed

Skills

Customer service

Time management

Problem-solving

Communication

Tools

Building Link

Job description

Pistilli Management is seeking a dedicated concierge for a luxury residential setting in New York. The role focuses on delivering superior customer service, managing time effectively, and resolving issues for residents and guests.

The position requires in-depth knowledge of the building, strong communication skills, and the ability to handle inquiries, complaints, and operational tasks with discretion and professionalism.