Luxury Residence Concierge

Post Brothers; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Job summary

Post Brothers in Philadelphia, PA, is seeking an Executive Concierge to manage front desk operations and deliver exceptional, luxury service to residents and visitors. This full-time, non-exempt role reports to the Property Manager and carries overtime eligibility.

The position requires 7+ years in hospitality or related fields, a sharp professional appearance, and strong communication skills. Duties include greeting residents, handling requests, package management, safety, and coordinating

Qualifications

• Highschool diploma or GED required.
• 7+ years’ experience in hospitality, travel or hotel environment.
• A sharp professional appearance.
• Demonstrate excellent customer service and desire to please residents/ visitors.
• Must have strong written and oral communication skills.
• Proficient in computer applications, including Microsoft Office.
• Demonstrated good organizational, time management and follow through skills.
• A eye for detail and a knack for anticipating a customer’s need.
• Ability to lift up to 30 pounds.
• Luxury apartment experience is preferred.
• Must have knowledge of the local area restaurants, bars, tourist attractions, city’s events, and services.
• Must be able to read and write in English.
• Attendance is an imperative job function.
• Must be willing to work all shifts, including nights and weekends.

Responsibilities

• Resident Retention: greet residents and visitors at the front desk.
• Handle resident concerns and requests in a timely manner.
• Assist Leasing/Property Management staff with resident retention programs.
• Know and enforce property rules and guidelines.
• Answer calls promptly with a friendly tone and document messages when needed.
• Log packages and ensure residents pick up with ID verification.
• Maintain confidentiality of resident information.
• Direct residents to call maintenance for emergency issues.
• Manage IDs when using dollies and return after use.
• Deliver packages and mail to resident suites.
• Assist with RentCafe tasks when leasing staff are unavailable.
• Offer refreshments to prospects during visits.

Skills

Customer service

Communication

Hospitality knowledge

Professional appearance

Problem solving

Education

Highschool diploma or GED

Job description

Post Brothers in Philadelphia, PA, is seeking an Executive Concierge to manage front desk operations and deliver exceptional, luxury service to residents and visitors. This full-time, non-exempt role reports to the Property Manager and carries overtime eligibility.

The position requires 7+ years in hospitality or related fields, a sharp professional appearance, and strong communication skills. Duties include greeting residents, handling requests, package management, safety, and coordinating