Luxury Reservations Supervisor | Lead Guest Experience

Montage International; Utah; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

MS Office

Job summary

Montage International is seeking a Reservations Supervisor to lead daily operations of our luxury hotel reservations team, driving profitable outcomes while delivering outstanding guest service.

You will coach Reservations Agents, maintain high service standards, and collaborate with other departments to ensure smooth guest experiences, effective responses, and accurate availability and pricing. Weekend or holiday coverage may be required.

Qualifications

• College degree preferred.
• 2 years’ experience in a luxury hotel preferred.
• Exceptional guest recovery skills.
• Strong knowledge of MS Office.

Responsibilities

• Support management and leadership; provide excellent customer service.
• Ensure seamless reservations process with exceptional service.
• Develop Reservations Agents to meet standards.
• Conduct quality assurance evaluations to maximize sales potential.

Skills

Guest service

Communication

Time management

Adapt to new software

Education

College degree

Tools

MS Office

Job description

Montage International is seeking a Reservations Supervisor to lead daily operations of our luxury hotel reservations team, driving profitable outcomes while delivering outstanding guest service.

You will coach Reservations Agents, maintain high service standards, and collaborate with other departments to ensure smooth guest experiences, effective responses, and accurate availability and pricing. Weekend or holiday coverage may be required.