Luxury Hotel Retail Manager - Guest Experience Lead

Montage International; Montana; Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Montage International in Montana manages vibrant retail outlets within its luxury resort environment. The Retail Manager oversees daily operations, inventory, and staff, delivering exceptional guest service and financial performance.

You will recruit and train associates, set budgets, analyze variances, and ensure products are on floor and properly displayed. Flexibility for weekends/evenings is required to meet guest and business needs.

Qualifikationen

• Luxury hotel retail management experience preferred.
• Strong customer service and guest recovery skills.
• Willing to work weekends, nights, and holidays.

Aufgaben

• Schedule and supervise store associates to meet daily operations.
• Oversee inventory controls, re-orders, and budgeting.
• Recruit, select, orient, and train store staff.
• Coach and counsel associates to improve performance.
• Prepare annual budget and analyze variances.
• Identify customer service requirements by engaging with guests and staff.
• Ensure merchandise availability and manage contracts/inventories.
• Market merchandise through promotions and displays; review financial statements for profitability.
• Secure merchandise with appropriate security measures.
• Ensure retail operations meet hotel standards for guest experience.
• Place reorders in a timely fashion and keep back-stock organized.
• Ensure new products are displayed on the floor promptly.
• Work weekend/night/holiday shifts as business demands.

Kenntnisse

Customer service

Staff leadership

Recruiting

Budgeting basics

Ausbildung

High school diploma or equivalent

Bachelor’s degree (preferred)

Jobbeschreibung

Montage International in Montana manages vibrant retail outlets within its luxury resort environment. The Retail Manager oversees daily operations, inventory, and staff, delivering exceptional guest service and financial performance.

You will recruit and train associates, set budgets, analyze variances, and ensure products are on floor and properly displayed. Flexibility for weekends/evenings is required to meet guest and business needs.