Luxury Reservations Specialist | Upscale Guest Experience

Auberge Collection; Texas; In loco; USD 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

The Knox, Auberge Collection is seeking a Reservations Agent on-site at its Dallas property. You will curate reservations with grace, maintain guest histories, and anticipate guest desires to deliver bespoke experiences in a luxury setting.

Key duties include responding to inquiries, inputting accurate guest data, and staying informed about resort offerings, packages, and spa services to inform upsells and ensure flawless stays for discerning guests.

Competenze

• Two years in hospitality, spa, or reservations, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Gracious people and sales skills with excellent phone manner.
• Ability to work cohesively with other departments and co‑workers.

Mansioni

• Input guest contact details and build guest history with preferences and occasions.
• Respond to guest inquiries about reservations, availability, pricing and offers.
• Maintain up-to-date knowledge of all resort facilities, hours, rooms, packages, spa offerings, and rates.
• Assist with billing, upsell services, and coordinate with other departments.

Conoscenze

Guest relations

Sales skills

Phone etiquette

Team collaboration

Descrizione del lavoro

The Knox, Auberge Collection is seeking a Reservations Agent on-site at its Dallas property. You will curate reservations with grace, maintain guest histories, and anticipate guest desires to deliver bespoke experiences in a luxury setting.

Key duties include responding to inquiries, inputting accurate guest data, and staying informed about resort offerings, packages, and spa services to inform upsells and ensure flawless stays for discerning guests.