Luxury Reservations Specialist

The Knox, Auberge Collection; Dallas (TX); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

The Knox, Auberge Collection in Dallas seeks a polished Reservations Agent to greet discerning guests and curate seamless bookings. You will input guest details, confirm availability, and tailor reservations to meet preferences with discretion and finesse.

Responsibilities include answering inquiries about rooms, rates, packages, and promotions, maintaining up-to-date resort knowledge, and collaborating with multiple departments to ensure flawless stays. A hospitality background is preferred.

Qualifikationen

• Two years in a hospitality, spa, or reservations position.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage positively with each guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Aufgaben

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Responding to guests’ inquiries regarding room reservations, availability, pricing, and special offers.
• Maintaining complete knowledge of resort facilities/services, hours, accommodations and packages.
• Assisting and ensuring effective guest challenge resolution with other departments.
• Ensuring that all billing and financial transactions are accurately executed on behalf of guests.
• Upselling services and offerings as appropriate, ensuring guests are educated about resort offerings.

Kenntnisse

Hospitality experience

Proficient letter writing

People skills

Sales skills

Team collaboration

Jobbeschreibung

The Knox, Auberge Collection in Dallas seeks a polished Reservations Agent to greet discerning guests and curate seamless bookings. You will input guest details, confirm availability, and tailor reservations to meet preferences with discretion and finesse.

Responsibilities include answering inquiries about rooms, rates, packages, and promotions, maintaining up-to-date resort knowledge, and collaborating with multiple departments to ensure flawless stays. A hospitality background is preferred.