Luxury Reservations Specialist - Remote TX

Auberge Collection; Oregon; Híbrido; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Commodore Perry Estate, The Knox, and Bowie House, under Auberge Collection, seek a Reservations Agent to curate bespoke reservations with grace and sophistication. You will input guest details, track preferences, and respond to inquiries about availability, pricing, and specials, ensuring each stay reflects luxury and personalized service.

The role emphasizes upselling and seamless collaboration across departments, with a focus on delivering memorable experiences for a discerning clientele in a

Formación

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Gracious people and sales skills, excellent phone manner and ability to engage with guests.
• Ability to work cohesively with other departments and co-workers as part of a team.
• This role is remote and you must reside in the state of Texas.

Responsabilidades

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Add information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Respond to guests' inquiries regarding room reservations, availability, pricing, and special offers.
• Maintain complete knowledge of resort facilities/services offered and hours of operation, accommodations, packages, promotions, spa offerings, and local events.
• Assist and ensure effective guest challenge resolution; collaborate with other departments to resolve issues and exceed guest expectations.
• Ensure billing and financial transactions are accurately executed on behalf of guests and upsell offerings.

Conocimientos

Guest service

Sales skills

Phone etiquette

Team collaboration

Professional writing

Descripción del empleo

Commodore Perry Estate, The Knox, and Bowie House, under Auberge Collection, seek a Reservations Agent to curate bespoke reservations with grace and sophistication. You will input guest details, track preferences, and respond to inquiries about availability, pricing, and specials, ensuring each stay reflects luxury and personalized service.

The role emphasizes upselling and seamless collaboration across departments, with a focus on delivering memorable experiences for a discerning clientele in a