Luxury Reservations Specialist

The Knox; Dallas (TX); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

The Knox is seeking a Reservations Agent to serve as the gateway to our luxury guest experience at The Knox, Auberge Collection. You will curate reservations with grace and sophistication, ensuring each guest feels valued and understood from first contact through stay completion.

In this role, you will maintain expert knowledge of resort facilities, rates, and promotions, respond to inquiries, and collaborate with other teams to deliver flawless service.

Formación

• Two years in hospitality, spa, or reservations role; luxury resort experience preferred.
• Excellent communication and professional business correspondence.
• Strong guest focus with ability to upsell thoughtfully and accurately.

Responsabilidades

• Input guest contact information accurately to create reservations.
• Respond to inquiries about room availability, pricing, and special offers.
• Maintain up-to-date knowledge of resort facilities, services, rates, and packages.
• Collaborate with other departments to resolve guest issues and ensure seamless stays.
• Process billing and financial transactions accurately; assist with guest requests.
• Upsell services and offerings while ensuring guest education and satisfaction.

Conocimientos

Guest relations

Sales skills

Phone etiquette

Reservations software

Descripción del empleo

The Knox is seeking a Reservations Agent to serve as the gateway to our luxury guest experience at The Knox, Auberge Collection. You will curate reservations with grace and sophistication, ensuring each guest feels valued and understood from first contact through stay completion.

In this role, you will maintain expert knowledge of resort facilities, rates, and promotions, respond to inquiries, and collaborate with other teams to deliver flawless service.