Luxury Reservations Concierge

Auberge Collection; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The Knox, Auberge Collection invites you to join as Reservations Agent, the gateway to bespoke experiences for discerning guests, handling reservations with grace and sophistication. This luxury role requires exceptional service, accurate guest data input, and a proactive approach to inquiries, pricing, and special offers.

Based in Dallas at The Knox, you will collaborate with resort teams to ensure seamless stays, manage billing, and upsell services while maintaining detailed knowledge of

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including: hours of operation, accommodations, rates, packages, spa offerings, daily availability, events, and local services.
• Assisting and ensuring effective guest challenge resolution with cross-department collaboration and proactive follow-up.
• Ensuring that all billing and financial transactions are accurately processed on behalf of guests.
• Upselling services and offerings as appropriate, educating guests about the resorts’ offerings.

Skills

Gracious people skills

Sales skills

Excellent phone manner

Team player

Education

Two years in hospitality, spa, or reservations role

Job description

The Knox, Auberge Collection invites you to join as Reservations Agent, the gateway to bespoke experiences for discerning guests, handling reservations with grace and sophistication. This luxury role requires exceptional service, accurate guest data input, and a proactive approach to inquiries, pricing, and special offers.

Based in Dallas at The Knox, you will collaborate with resort teams to ensure seamless stays, manage billing, and upsell services while maintaining detailed knowledge of