Luxury Concierge & Guest Experience Expert

Auberge Collection; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Knox, Auberge Collection in Dallas is seeking a Concierge to deliver personalized guest service throughout guests’ stays, acting as the go-to source for dining, transportation, and local experiences.

As a key member of the hospitality team, you will welcome guests, anticipate needs, provide accurate information on amenities and hours, and coordinate with Front Desk, Housekeeping, and F&B to ensure flawless service.

Qualifications

• Experience in hotel guest services or concierge.
• Strong knowledge of local attractions.
• Excellent communication and problem-solving skills.

Responsibilities

• Welcome guests and be the primary contact during their stay.
• Anticipate needs and offer personalized recommendations.
• Provide accurate information about amenities, hours, and local offerings.
• Arrange reservations, transportation, and experiences; confirm details.
• Respond to inquiries promptly by in person, phone, or email.
• Document guest preferences for consistent service.
• Coordinate with Front Desk, Housekeeping, and F&B to fulfill requests.
• Follow up with guests and resolve concerns discreetly.
• Support notable guests with tailored itineraries and touches.
• Manage pre-arrival planning when assigned.

Skills

Guest relations

Communication

Local knowledge

Multitasking

Problem solving

Education

High school diploma

Tools

Hotel reservation systems

Job description

The Knox, Auberge Collection in Dallas is seeking a Concierge to deliver personalized guest service throughout guests’ stays, acting as the go-to source for dining, transportation, and local experiences.

As a key member of the hospitality team, you will welcome guests, anticipate needs, provide accurate information on amenities and hours, and coordinate with Front Desk, Housekeeping, and F&B to ensure flawless service.