Luxury Reservations Specialist: Craft Bespoke Stays

Auberge Collection; Santa Fe (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bishop’s Lodge, Auberge Collection in Santa Fe, NM seeks a Reservations Agent to be the welcoming gateway to our luxury guests, expertly handling reservations with grace and discretion. You will input guest details, answer inquiries, upsell offerings, and maintain knowledge of facilities, packages, and events to ensure memorable stays.

If you excel at personalized service and teamwork, join us in delivering elegant hospitality that defines the Auberge Collection experience.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information including facilities, hours, accommodations, packages, spa offerings, and local services.
• Assisting and ensuring effective guest challenge resolution; collaborating with other departments to exceed guest expectations.
• Ensuring billing and financial transactions are accurately executed on behalf of guests.
• Upselling services and offerings as appropriate, educating guests about resort offerings.

Skills

Guest service

Sales skills

Phone etiquette

Team collaboration

Job description

Bishop’s Lodge, Auberge Collection in Santa Fe, NM seeks a Reservations Agent to be the welcoming gateway to our luxury guests, expertly handling reservations with grace and discretion. You will input guest details, answer inquiries, upsell offerings, and maintain knowledge of facilities, packages, and events to ensure memorable stays.

If you excel at personalized service and teamwork, join us in delivering elegant hospitality that defines the Auberge Collection experience.