Luxury Reservations Agent – Craft Bespoke Guest Stays

Goldener Hirsch, Auberge Collection; Park City (UT); On-site; USD 32,000 - 52,000; Full time

Job summary

Goldener Hirsch, Auberge Collection in Park City, Utah, seeks a Reservations Sales Agent to curate bespoke reservation experiences for discerning guests. You will input guest details accurately, respond to inquiries about availability and pricing, and stay informed on all resort offerings from facilities to spa services.

Exceptional guest interaction, professional correspondence, and teamwork with other departments are essential as you help guests anticipate extraordinary stays at our luxury

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Respond to guests’ inquiries regarding room reservations, availability, pricing, and special offers.
• Maintain complete knowledge of resort facilities/services, hours, accommodations, packages, promotions, spa offerings, and area events.
• Assist and resolve guest challenges by coordinating with other departments to ensure follow-through and exceed expectations.
• Ensure that all billing and financial transactions are accurately executed on behalf of guests.
• Upsell services and offerings by educating guests about resort offerings.

Skills

Guest service

Sales skills

Phone manner

Teamwork

Job description

Goldener Hirsch, Auberge Collection in Park City, Utah, seeks a Reservations Sales Agent to curate bespoke reservation experiences for discerning guests. You will input guest details accurately, respond to inquiries about availability and pricing, and stay informed on all resort offerings from facilities to spa services.

Exceptional guest interaction, professional correspondence, and teamwork with other departments are essential as you help guests anticipate extraordinary stays at our luxury