Luxury Hotel Housekeeping Floor Supervisor

HC Assetco LLC; Santa Barbara (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Californian in Santa Barbara is seeking a Housekeeping Floor Supervisor to oversee cleaning staff and ensure rooms, corridors, and public areas meet luxury standards. You will assign duties, inspect work, maintain records, and recruit/train staff to uphold service quality.

Responsibilities include monitoring room status, conducting daily briefings, enforcing OSHA safety practices, and coordinating with other departments to resolve issues and maintain guest satisfaction.

Qualifications

• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skill to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Ability to communicate effectively in English, both written and oral.
• At least 6 years of experience in Housekeeping or Hotel Operations.
• At least 1 year of previous hotel management experience.

Responsibilities

• Supervise assigned floors and ensure all rooms, hallways, lockers, and lobbies are cleaned to Company standards.
• Maintain records, repairs, lost and found, and quality of work; report needed repairs and prepare service call requests for maintenance.
• Complete room status reports in the morning and afternoon and forward to Housekeeping office.
• Inspect rooms daily to ensure service levels meet quality standards.
• Counsel and discipline employees per guidelines.
• Oversee training of Room Attendants and ensure guest service standards are met.
• Coordinate with Guest Services on room discrepancies; inspect rooms to determine status.

Skills

Customer service

Leadership

Interpersonal skills

Professional appearance

English communication

Hotel operations experience

Education

High school diploma or equivalent

Job description

Hotel Californian in Santa Barbara is seeking a Housekeeping Floor Supervisor to oversee cleaning staff and ensure rooms, corridors, and public areas meet luxury standards. You will assign duties, inspect work, maintain records, and recruit/train staff to uphold service quality.

Responsibilities include monitoring room status, conducting daily briefings, enforcing OSHA safety practices, and coordinating with other departments to resolve issues and maintain guest satisfaction.