Luxury Reservations Specialist

Warwick Hotel; Denver (CO); On-site; USD 20,000 - 21,000; Full time

Job summary

Warwick Hotels & Resorts in Denver is seeking a Central Reservations Agent to manage individual and group room bookings through telephone, email, and online channels, ensuring accuracy and delivering exceptional guest service.

The successful candidate will demonstrate strong communication, attention to detail, and sales abilities, with collaboration across Front Office, Housekeeping, Accounting, F&B, Sales & Marketing, and Guest Services.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Effective sales and upselling abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage a high volume of inquiries.
• Proficiency in Microsoft Outlook, Word, Excel, and other business applications.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making capabilities.
• Ability to maintain confidentiality and professionalism.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Receive and process individual and group room reservations via telephone, email, online channels, and other booking sources.
• Accurately enter reservation details into the PMS.
• Answer inquiries regarding room types, rates, hotel amenities, services, promotions, and local attractions.
• Utilize effective sales techniques to maximize revenue through room upgrades, package offerings, and upselling opportunities.
• Provide professional, courteous, and efficient service on every guest interaction.
• Process email, fax, wholesale, and online reservations in a timely and accurate manner.
• Send confirmation letters, reservation documents, and hotel information as requested.
• Conduct reservation audits and quality checks to ensure booking accuracy.
• Maintain reservation files, reports, and correspondence according to company standards.
• Respond to guest inquiries and service requests.
• Assist with routing requests related to housekeeping, food and beverage, guest services, and concierge-type assistance.
• Communicate effectively with hotel departments to ensure guest needs are addressed promptly.

Skills

Verbal communication

Customer service

Upselling

Attention to detail

Multitasking

Outlook

Excel

Word

Bilingual EN/ES

Teamwork

Tools

PMS

Outlook

Excel

Word

Job description

Warwick Hotels & Resorts in Denver is seeking a Central Reservations Agent to manage individual and group room bookings through telephone, email, and online channels, ensuring accuracy and delivering exceptional guest service.

The successful candidate will demonstrate strong communication, attention to detail, and sales abilities, with collaboration across Front Office, Housekeeping, Accounting, F&B, Sales & Marketing, and Guest Services.