Reservation Agents

Warwick-Hotels-and-Resorts; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Job summary

Warwick Hotels & Resorts is seeking a Central Reservations Agent in Denver, CO to manage individual and group bookings by phone, email, and online channels. You will ensure accurate entries in the PMS and deliver outstanding guest service.

Responsibilities include leveraging sales opportunities to upsell rooms and packages, coordinating with hotel departments, and maintaining meticulous reservation records while upholding brand standards.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Effective sales and upselling abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and handle a high volume of inquiries.
• Proficiency in Microsoft Outlook, Word, Excel and other business applications.
• Ability to work independently and as part of a team.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Receive and process individual and group reservations via telephone, email, online channels and other booking sources.
• Accurately enter reservation details into the PMS.
• Answer inquiries regarding room types, rates, hotel amenities, services, promotions and local attractions.
• Utilize effective sales techniques to maximize revenue through upselling opportunities.
• Provide professional, courteous, and efficient service on every guest interaction.
• Process email, fax, wholesale, and online reservations in a timely and accurate manner.
• Send confirmation letters, reservation documents, and hotel information as requested.
• Conduct reservation audits and quality checks to ensure booking accuracy.
• Maintain reservation files, reports, and correspondence according to company standards.
• Respond to guest inquiries and service requests.
• Assist with routing requests related to housekeeping, F&B, guest services, and concierge-type assistance.
• Communicate effectively with hotel departments to ensure guest needs are addressed promptly.

Skills

Verbal communication

Written communication

Customer service

Sales upselling

Attention to detail

Multitasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teamwork

Bilingual English/Spanish

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Reservation Agents

Central Reservations Full Time Regular Denver, CO, US

Salary Range: $20.00 To $21.00 Annually

Warwick Hotels & Resorts

About Warwick Hotels & Resorts

Warwick Hotels & Resorts is a refined collection of more than 50 luxury hotels and resorts located in premier business and leisure destinations around the world, from New York to Paris, Geneva to Bali, and Barcelona to Bangkok.

Since 1980, Warwick Hotels & Resorts has been recognized for delivering authentic hospitality, exceptional service, luxury accommodations, and distinctive guest experiences. We take pride in our people, our passion for hospitality, and our commitment to creating memorable stays for every guest.

We are seeking a service-oriented, detail-focused professional to join our team as a Central Reservations Agent.

Schedule

• Tuesday through Friday: 12:00 PM - 8:00 PM
• Saturday: 9:00 AM - 5:30 PM

Position Summary

The Central Reservations Agent is responsible for handling individual and group room reservations through telephone, email, online booking channels, and other reservation sources. This position serves as an important point of contact for guests and hotel partners, ensuring reservations are entered accurately and efficiently while delivering exceptional customer service.

The successful candidate will demonstrate strong communication skills, attention to detail, sales ability, and a passion for hospitality. This role also provides support to various hotel departments, including Front Office, Housekeeping, Accounting, Food & Beverage, Sales & Marketing, Executive Office, and Guest Services.

Essential Job Functions

• Receive and process individual and group room reservations via telephone, email, online channels, and other booking sources.
• Accurately enter reservation details into the Property Management System (PMS).
• Answer inquiries regarding room types, rates, hotel amenities, services, promotions, and local attractions.
• Utilize effective sales techniques to maximize revenue through room upgrades, package offerings, and upselling opportunities.
• Provide professional, courteous, and efficient service on every guest interaction.
• Process email, fax, wholesale, and online reservations in a timely and accurate manner.
• Send confirmation letters, reservation documents, and hotel information as requested.
• Conduct reservation audits and quality checks to ensure booking accuracy.
• Maintain reservation files, reports, and correspondence according to company standards.
• Respond to guest inquiries and service requests.
• Assist with routing requests related to housekeeping, food and beverage, guest services, and concierge-type assistance.
• Communicate effectively with hotel departments to ensure guest needs are addressed promptly.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Effective sales and upselling abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage a high volume of inquiries.
• Proficiency in Microsoft Outlook, Word, Excel, and other business applications.Ability to work independently and as part of a team.
• Strong problem-solving and decision-making capabilities.
• Ability to maintain confidentiality and professionalism.
• Bilingual English/Spanish skills are a plus.