Luxury Hotel Reservations Specialist – Upsell & Service

Warwick-Hotels-and-Resorts; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Job summary

Warwick Hotels & Resorts is seeking a Central Reservations Agent in Denver, CO to manage individual and group bookings by phone, email, and online channels. You will ensure accurate entries in the PMS and deliver outstanding guest service.

Responsibilities include leveraging sales opportunities to upsell rooms and packages, coordinating with hotel departments, and maintaining meticulous reservation records while upholding brand standards.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Effective sales and upselling abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and handle a high volume of inquiries.
• Proficiency in Microsoft Outlook, Word, Excel and other business applications.
• Ability to work independently and as part of a team.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Receive and process individual and group reservations via telephone, email, online channels and other booking sources.
• Accurately enter reservation details into the PMS.
• Answer inquiries regarding room types, rates, hotel amenities, services, promotions and local attractions.
• Utilize effective sales techniques to maximize revenue through upselling opportunities.
• Provide professional, courteous, and efficient service on every guest interaction.
• Process email, fax, wholesale, and online reservations in a timely and accurate manner.
• Send confirmation letters, reservation documents, and hotel information as requested.
• Conduct reservation audits and quality checks to ensure booking accuracy.
• Maintain reservation files, reports, and correspondence according to company standards.
• Respond to guest inquiries and service requests.
• Assist with routing requests related to housekeeping, F&B, guest services, and concierge-type assistance.
• Communicate effectively with hotel departments to ensure guest needs are addressed promptly.

Skills

Verbal communication

Written communication

Customer service

Sales upselling

Attention to detail

Multitasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teamwork

Bilingual English/Spanish

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Warwick Hotels & Resorts is seeking a Central Reservations Agent in Denver, CO to manage individual and group bookings by phone, email, and online channels. You will ensure accurate entries in the PMS and deliver outstanding guest service.

Responsibilities include leveraging sales opportunities to upsell rooms and packages, coordinating with hotel departments, and maintaining meticulous reservation records while upholding brand standards.