Luxury Reservations Specialist

Rosewood Hotel Group; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Rosewood Hotel Group in Dallas is seeking a Reservations Sales Agent to be the first contact for guests, handling inbound calls and emails, managing reservation details with warmth and professionalism.

You will provide tailored recommendations, demonstrate ownership of each booking, and collaborate with Sales, Front Office and other departments to ensure a memorable first impression and guest satisfaction from the moment guests reach out.

Qualifications

• Minimum 1 year of reservations experience, preferably in a luxury or ultra-luxury hotel environment.
• Fluent in English; German language skills are a strong advantage.
• Detail-oriented, organized, and able to prioritize tasks while maintaining accuracy and speed.
• Clear thinker; remains calm under pressure and solves problems with good judgment.
• Works well independently and in a team, with a positive and respectful attitude.
• Confident using hotel reservation systems and skilled in suggestive selling.
• Understands guest confidentiality and handles sensitive information with care.

Responsibilities

• Handle guest room reservations, changes, cancellations, and inquiries with efficiency and courtesy.
• Maintain superior service standards and comply with departmental policies and procedures.
• Provide knowledgeable recommendations about hotel services, amenities, and local attractions.
• Respond to voicemail and email messages in a timely and professional manner.
• Demonstrate ownership of each reservation, ensuring personalized and attentive service.

Skills

English fluency

German language

Job description

Rosewood Hotel Group in Dallas is seeking a Reservations Sales Agent to be the first contact for guests, handling inbound calls and emails, managing reservation details with warmth and professionalism.

You will provide tailored recommendations, demonstrate ownership of each booking, and collaborate with Sales, Front Office and other departments to ensure a memorable first impression and guest satisfaction from the moment guests reach out.