Luxury Reservations Sales Specialist

Four Seasons; Miami Beach (FL); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Competitive salary and benefits

Benefits after one year of service

401(k) Retirement Plan with company/3%

Excellent training and development

Employee discount for stays at any FS

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons Resort Palm Beach is seeking a Reservations Sales Specialist to drive inbound inquiries into confirmed bookings across a cluster of South Florida luxury properties. Based at Palm Beach, you will collaborate with the Sales Team to enhance guest journeys and maximize revenue.

The role requires polished communication, strong hospitality experience, and the ability to manage multiple systems efficiently.

Qualifications

• Fluency in English (reading, writing, speaking).
• 3+ years of experience in luxury hotel sales, reservations, or operations.
• Proven ability to drive sales conversions and maximize revenue opportunities.
• Strong analytical, organizational, and multitasking skills.
• Excellent interpersonal and communication skills.
• Ability to prioritize tasks and follow up with urgency.
• Proficiency with Microsoft Office and Opera PMS.
• Able to learn and navigate multiple systems and platforms.
• Strong attention to detail and accuracy.
• Ability to adapt in a fast-paced, dynamic environment.
• Collaborative mindset with the ability to support a shared-services model.

Responsibilities

• Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests.
• Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities.
• Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders.
• Manage chat communication platforms, responding to guest inquiries promptly and professionally.
• Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards.
• Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services.
• Support cross-functional teams such as Group Reservations and Guest Recognition as needed.
• Assist with PBX call handling, including routing, messaging, and guest communication.
• Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments.
• Maintain accurate records and data within reservation and property systems.
• Support emergency communication protocols and respond to incidents in accordance with hotel procedures.
• Collaborate across the shared-services cluster to ensure consistency and operational efficiency.

Skills

English fluency

Hospitality experience

Sales-driven

Analytical skills

Organizational skills

Communication skills

Prioritization

Adaptability

Team collaboration

Tools

Opera PMS

Microsoft Office

Job description

Four Seasons Resort Palm Beach is seeking a Reservations Sales Specialist to drive inbound inquiries into confirmed bookings across a cluster of South Florida luxury properties. Based at Palm Beach, you will collaborate with the Sales Team to enhance guest journeys and maximize revenue.

The role requires polished communication, strong hospitality experience, and the ability to manage multiple systems efficiently.