Luxury Reservations & Guest Services Agent

Wynn Resorts; Montgomery (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Wynn Resorts is seeking a Reservations Sales & Marketing Agent located in Montgomery, AL. You will respond to guest inquiries in a professional, warm, and engaging manner, handling calls and guiding guests through room, dinner, and show reservations.

Responsibilities include inputting reservations in systems, providing confirmations, and conveying Wynn’s luxury standards. A minimum of one year in a high-volume call center and strong English communication are required.

Qualifications

• Fluent in English (written and spoken) and professional communication.
• Minimum 1 year of experience in a high-volume call center.
• Proficient in MS Office; typing at least 30 WPM.

Responsibilities

• Answering and efficiently handling or directing incoming calls.
• Maximizing opportunities to confirm room, dinner and show reservations sales.
• Inputting room, restaurant and show reservations in the appropriate computer systems.
• Providing callers with necessary confirmation.
• Expressing the luxury standards associated with the Wynn/Encore brand to callers.
• Listening and documenting information accurately while on calls.
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed.

Skills

Communication skills

English fluency

Team player

Typing 30 WPM

Tools

MS Office

Job description

Wynn Resorts is seeking a Reservations Sales & Marketing Agent located in Montgomery, AL. You will respond to guest inquiries in a professional, warm, and engaging manner, handling calls and guiding guests through room, dinner, and show reservations.

Responsibilities include inputting reservations in systems, providing confirmations, and conveying Wynn’s luxury standards. A minimum of one year in a high-volume call center and strong English communication are required.