Guest Experience & Reservations Agent

Wind Creek Hospitality; Montgomery (AL); On-site; USD 18,000 - 23,000; Full time

Job summary

Wind Creek Hospitality in Montgomery, AL, invites applications for a Teleservices Agent. This onsite role handles calls, SMS, chat, and email across Wind Creek properties to provide information and book reservations with a warm, professional approach.

The agent promotes properties and amenities, stays current on promotions, and strives to exceed guest expectations while maintaining a positive, can-do attitude.

Qualifications

• High School diploma or GED required or currently enrolled.
• Typing test with 25 WPM pass rate required.
• Proficiency with Microsoft Word; skills test with 70% pass rate.

Responsibilities

• Acts as the voice of Wind Creek answering all forms of communication (phone, SMS, chat, email, internal transfers).
• Provides a warm, inviting greeting and responsive service to guests.
• Engages with customers, answers requests, and facilitates dialogue.
• Uses multiple systems to resolve inquiries and confirm reservations.
• Maintains composure with guests and de-escalates when needed.
• Keeps up-to-date on property information to answer questions on promotions and rewards.
• Upsells and cross-sells hotel, restaurants, entertainment, spa and other amenities.
• Follows Wind Creek Hospitality’s Best Operating Practices in all guest interactions.
• Answers calls within time parameters and completes calls efficiently.

Skills

Typing 25 WPM

Microsoft Word

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Opera

Open Table

Open Course

CMP/Opera

Job description

Wind Creek Hospitality in Montgomery, AL, invites applications for a Teleservices Agent. This onsite role handles calls, SMS, chat, and email across Wind Creek properties to provide information and book reservations with a warm, professional approach.

The agent promotes properties and amenities, stays current on promotions, and strives to exceed guest expectations while maintaining a positive, can-do attitude.